General policies

Objective. Establish the terms and conditions that will be published on WEBCARTCR.COM.

Privacy. All information provided by the client when registering or making a purchase will be treated with absolute confidentiality and privacy.

The following customer information is stored on the Webcartcr.com website, WhatsApp and Master Group website: 1. Personal Information: name, ID, physical address, telephone number and email address. 2. Non-personally identifiable information: IP address, browser type, domain name and specific pages of Webcartcr.com.

All information you provide through this means must be real and updated and it is your sole responsibility to maintain its protection and the security of your account. The information of Webcartcr.com users will not be shared or sold to third parties.

Currency: Prices on Webacartcr.com will be displayed in dollars.

Price and Promotions: Prices are exclusively for purchases on Webcartcr.com, they are subject to change without prior notice and include all sales taxes according to current regulations in Costa Rica. The price does not include shipping costs, which may vary depending on the place selected in the delivery address. The promotions presented will be exclusively for purchases made by this mean.

By entering the Webcartcr.com website, the client is aware that they authorize WebCart CR to send promotional messages by any physical and electronic means to the telephone numbers and emails provided and exempts the company from liability for sending said messages. When the client does not wish to receive said information, they may notify via email so that they can be deleted from the list of preferred clients.

Product Availability: In the event that the images exist on the Webcartcr.com site, and do not exist in stock for sale, WebCart CR reserves the right to inform the customer within 48 hours of the cancellation of the order or the offer of a product substitute and if the customer does not accept, the order will be canceled and the money returned.

The color and images of the products may vary depending on the device on which the website is being consulted and the accessories of each of them.

Orders

On the Webcartcr.com website you can receive all types of orders from anywhere in the world, but deliveries can only be made in Costa Rica. Any person can make the purchase, as long as they are registered and are over eighteen (18) years of age.

Within the Webcartcr.com site, the client will be able to purchase all the products and services that are available and the proof of purchase will be sent to the client via email.

If the customer wishes to make the purchase through the WhatsApp link, the tracking and payment will be channeled only through this means. Purchases made will be delivered to the customer at the destination requested, as long as it is within the coverage area.

The owner of the credit or debit card will be the only one authorized to receive the product and sign the receipt. However, the latter may authorize a third party and include them as recipient of the goods, always under the sole responsibility of The Client. In order for a third party to pick up or receive an order, they must present:

• Copy or photo of the ID of the client who made the purchase.
• The express authorization of the person who made the purchase. If the authorization is physical, it must have the buyer’s signature. If the authorization is via telephone, the buyer must indicate to one of our carriers responsible for the delivery of the product.
• Photo or copy of the credit or debit card where the last 4 digits of it can be verified.
• ID of the person responsible for receiving or removing the item.
  If there is any doubt of scam, WebCart CR reserves the right to deliver the item.

If the delivery cannot be made due to the absence of the recipient, WebCart CR officials will try to contact the customer by telephone. After three failed attempts, the customer must subsequently contact WebCart CR customer service to coordinate a second delivery.

WebCart CR reserves the delivery of merchandise when weather or road infrastructure conditions do not allow the free transit of transported units. In this situation, the Contact Center will call each of the clients to coordinate the delivery or make the corresponding money refunds.

Order cancellation. Any person can cancel their purchase before the product is delivered by email to [email protected] or by calling the customer service of WebCart CR expressing their intention to cancel the order / purchase and requesting a refund.

Once the credit or debit card refund process is authorized, the bank will be requested to return the money to the cardholder. The refund time will be no longer than 30 calendar days, without prejudice to the fact that this period may be extended, due to the fact that to refund the customer’s purchase / order the approval of the card-issuing bank is required, used by the client for the purchase, as well as that of the collecting bank, and the times of these banking institutions are not controlled by WebCart CR.

In the event that the purchased item is not available due to lack of stock in the market, the customer will be notified explaining the reason why their order cannot be delivered and the customer may decide if they wish to change their purchase or cancel it and receive the money back.

Cancellation of orders due to lack of contact with the customer. Once the purchase order has been entered in Webcartcr.com, it will be managed for the preparation of the order and delivery in accordance with the purchase order request. In the event that the client is not located, through 3 attempts via visit, telephone call, SMS and email, which were indicated by the client to contact him and no response is obtained by said means, the cancellation will proceed within a period of 3 business days, due to lack of contact to the client and without any type of responsibility for WebCart CR.

Order statuses. Each order status change will be notified to the customer by email. There are 6 statuses of the order and they are the following:

Confirmation: When the order has been verified by WebCart CR officials.

Preparation: The order is being prepared to be shipped or delivered to the customer.

Delivery process: The order is on its way to be delivered to the customer’s home.

Ready to pick up: Applies to the order where the customer has requested to pick up at one of our stores and which is already ready to be delivered.

Delivered: When the order has been sent to the address indicated by the customer or has been picked up by the customer or an authorized third party in one of our stores.

Canceled: Occurs when:

• The customer requests to cancel the order.
• The customer does not pick up the product in the store or it is not located.
• The order is considered a possible scam, according to alerts or signals that WebCart CR confidentially receives.
• Customer does not qualify to purchase through credit.

Abandoned Cart Reminder. The customer expressly authorizes receiving a notification by email about their intention to purchase products that remain in the “Shopping Cart” and the purchase process is not completed, the purpose of this notification being to remember their interest in make the purchase at Webcartcr.com.
Installation Service. If the customer wants to make a purchase and additionally wants to add the installation service, once they receive their order, they must contact customer service WhatsApp +50689000021 .

Payment method

All forms of payment are subject to verification and authorization. The payment methods authorized for purchases at Webcartcr.com are:

Exclusive use in store. Sales Assisted by an advisor.
Assisted Sales is a payment method that applies to purchases only at the point of sale, assisted by a Sales Advisor and payment must be made on the same day. If it is not done this way, the order will be canceled. within 6 hours. Orders that are managed with this payment method outside a point of sale will be canceled within 6 hours without prior notice.

Credit and Debit Cards. (Visa, Mastercard, American Express, JCB, Diners Club and Discover) WebCart CR is separated from the handling and use of stolen credit cards because our portal cannot deny the sale when the issuing bank has authorized the transaction and the data registered in our system, match those of the registry.

Bank transfer.

Product shipping or pickup policies

Pickup in store. Items can be picked up at any of our stores around the country under proper coordination and in that case there will be no shipping charges. To opt for this opportunity, the customer must select the “In-Store Pickup” option in the shipping form and then they can make the pickup. Items sent to physical stores will be available for a period of 8 calendar days. After that date, if the customer or authorized person has not withdrawn the product or notified that more time is required to pick it up, WebCart CR reserves the right. to cancel the order and refund the money.

Home delivery. Delivery times may vary depends of the availability of each product.
Our delivery promise does not include delivery of orders on Weekends.

Order receipt range	GAM Delivery	Outside GAM
6:00pm to 12:00md	24 hours approximately	36 hours approximately
12:00md to 6:00pm	36 hours approximately	48 hours approximately

If the order includes “Special Order” products, delivery times will depend on the supplier, which is indicated on each product.

Once the delivery of the product has been coordinated with the client at the designated location, and the client is not there, WebCart CR will make a maximum of 2 delivery attempts at no additional cost. If after these 2 attempts the delivery is not achieved, the client may request a third delivery having to pay transportation costs.

If the customer wants the purchase to be sent to an authorized address, it can be delivered throughout the national territory with adequate land access. Prices vary depending on the area where delivery is made and will be specified on the invoice.

When, for reasons beyond our control, no person was found to receive the item at the delivery address, the customer will be contacted in order to coordinate the delivery of the product.

When, for reasons beyond our control, the delivery location could not be accessed, the customer will be contacted by telephone or email, in order to coordinate the delivery of the product to the nearest store.

The carrier is exempt from any commitment to place or install products.

When the merchandise is effectively delivered to the customer’s home, the person receiving it will be asked to present their identification document and their name, ID number and signature of receipt will be noted.

Areas where deliveries are not made. In this case, another shipping address will be coordinated, or the product will be delivered to the nearest store to be picked up there.

• San José. (La Carpio, Uruca. Leo XIII, Tibas. Tirrases, Curridabat. Colonia Kennedy, Hatillo. 25 de julio, Hatillo. Cristo Rey, San Sebastian).
• Alajuela (El infiernillo, El Erizo, Las Gradas).
• Cartago (San Vicente, La Union. San Diego, La Union. La Jenny, La Unión. Carmen Lyra, Turrialba).
• Heredia (Guararí, San Francisco. Bajo Los Molinos, San Rafael).
• Puntarenas (El Progreso, El Roble. Camboya, Jacó. Chacarita, El Roble).
• Lemon. (Cieneguita. Limón 2000. Envaco. Los Lirios. Los Cocos).

Shipping Costs. The delivery costs of the merchandise purchased by the client will be assumed by the client 100% in accordance with the rate that WebCart CR will calculate and notify the client in advance. Delivery time cannot be guaranteed in case of situations beyond the control of the company. For more information you can write to us at [email protected].

Fast shipping. Requirements:

• Be of age.
• Present your identity card and the card with which you made the purchase.
• Submit the purchase order.

Terms and Conditions.

• Provide information about the exact delivery location.
• WebCart CR is not responsible for damage to the original packaging, so it will not be a reason for exchange.
• The customer must sign the receipt as confirmation that they accepted and received the item in good condition. If you do not sign it, it is assumed that the item does not meet the functional or product expectations, so it must be reported immediately to facilitate the change.
• Payment for the service must be made in advance.
• This apply to products whose dimensions do not exceed those established.
• Expedited shipping is only available for areas within the GAM.
• The costs for cancellation or modification of the delivery route will be assumed by the user.
• In the event that the item arrives damaged or broken, you will have the next 24 hours to report it, otherwise it is assumed that you accepted it in good condition and in optimal conditions.

Returns and exchanges

Returns and exchanges during the first 48 hours. Upon delivery of the product, either at home or in the store, the customer has 48 hours to coordinate the request for a refund or exchange of the product by writing to the email [email protected] or go to the nearest store, the exchange will be made as long as you have the invoice and the product is unused and in excellent condition as it was delivered (packaging and accessories).

If the new product has a higher commercial value, the customer must pay the difference. If a refund of money is expected, the client to whom the invoice refers can contact the email [email protected].

Factory warranty claims. Each item is assigned a factory warranty time by default, to which the customer has the right to claim at the nearest store during that specified time.

The procedure to be followed will be the usual one established by the company’s policies, with the product being evaluated by an authorized workshop to verify the condition of the item in order to determine if the factory warranty can be enforced and then approve the procedure by the manager.

Refund to credit or debit card. In the event that the client must be refunded and their payment was made through a credit or debit card. The refund time will be no longer than 30 days, without prejudice to the fact that this period may be extended, due to the fact that to refund the customer’s purchase order the approval of the bank issuing the card used is required. by the client for the purchase, as well as that of the collecting bank, and the times of these banking institutions are not controlled by WebCart CR.

There are no cash refunds or deposits. For more information you can write to us at [email protected].

Product warranty

Each item is assigned a factory warranty time by default, to which the customer has the right to claim at the nearest store during that specified time. The procedure to be followed will be the usual one established by the company’s policies, with the product being evaluated by an authorized workshop to verify the condition of the item in order to determine if the factory warranty can be enforced and then approve the procedure by the managers. The warranty processes will be void if damage is determined to be caused by:

• Misuse of the product by the client or third parties other than WebCart CR
• That the product shows damage or physical alterations such as scratches, scrapes, breaks, bumps, etc.
• Any other modification, alteration or damage attributable to the consumer.
  

Others

Recommendations to clients.

• We will never request personal information by email, so the client is recommended not to provide any type of information requested by this means.
  In case of doubt, the client may verify the authenticity of the link, address or email in which personal information is requested by emailing [email protected].
• The company is not responsible for errors by the client or user, or negligence when using the services offered and does not cover losses caused by: capture errors or improper use of the service, negligence in handling or sharing your information that causes unauthorized access to accounts, leaving a mobile device or computer equipment unattended during an online session, etc.